Shipping policy
Shipping Policy
Effective Date: June 22, 2026
Last Updated: September 1, 2026
Thank you for choosing Gneraci. We are dedicated to providing a seamless shopping experience. Please review our shipping terms below.
1. Shipping Coverage
We currently offer reliable shipping throughout France and applicable European regions.
2. Shipping Costs
We are pleased to offer FREE Shipping on all orders within France. No minimum purchase is required.
3. Order Processing & Delivery Times
To ensure timely delivery, our fulfillment process is broken down as follows:
- Order Processing Time: 1–2 business days (includes order verification, quality check, and packaging).
- Transit Time: 3–4 business days.
- Total Delivery Time: 4–6 business days.
Please note that orders are not processed or shipped on weekends or public holidays.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your package's progress through the carrier's website.
5. Incorrect Address
Please ensure that your shipping address is correct at checkout. genereci is not responsible for orders shipped to incorrectly provided addresses. If you realize you have made an error, please contact us immediately at info@genereci.shop.
6. Damaged or Lost Packages
In the unlikely event that your package is lost or arrives damaged, please contact our support team at info@genereci.shop so we can investigate with the carrier and resolve the issue promptly.
7. Contact Information
If you have any questions regarding your shipment, please feel free to reach out to us:
- Store Name: genereci
- Email: info@generaci.shop
- Phone: +15127638700
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Operational Address:
1052 S Wilton PlLos Angeles California 90019United States