Refund Policy

Effective Date: June 22, 2026
Last Updated: September 1, 2026

At generaci, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy, we are here to help. This policy complies with applicable French and European consumer protection regulations, including the legal guarantee of conformity (garantie légale de conformité).

1. Returns & Right of Withdrawal

In accordance with European consumer rights, you have 14 calendar days from the day you receive your order to notify us of your intent to withdraw, and an additional 14 days to return the items back to us (giving you a total window of up to 30 calendar days).

To be eligible for a return, your item must be:

• Unused, unwashed, and in the exact same condition that you received it.
• In its original, undamaged product packaging.
• Accompanied by a receipt, order confirmation, or proof of purchase.

2. Refunds

Once we receive and inspect your returned item, we will send you an email notification confirming receipt. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 5 to 10 business days, depending on your card issuer or payment provider's processing policies.

3. Return Shipping Costs

• Customer Responsibility: Customers are responsible for the direct shipping costs associated with returning an item, unless the return is due to a damaged, defective, or incorrect product delivered.
• Non-Refundable: Original shipping fees paid at checkout are non-refundable.

4. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or doesn't match what you ordered, please contact us immediately at info@generaci.shop with your order number and clear photos of the issue. We will review your claim under the statutory legal guarantees and arrange for a free replacement or a full refund, including return shipping costs.

5. Non-Returnable Items

Certain items are excluded from returns due to hygiene, safety, or customization constraints (e.g., opened personal care items, custom-made products). Any such exclusions are explicitly noted on the relevant product page prior to purchase.

6. Customer Service & Contact Information

If you have any questions regarding our return policy or need assistance with a return, please reach out to our support team:

• Store Name: Generaci
• Email: info@generaci.shop
• Phone: +15127638700
• Operational Address:
  • 1052 S Wilton Pl
    Los Angeles California 90019
    United States